(Fill out and return this form only if you wish to make a claim within the statutory period. The form must be printed, signed and scanned to the email address below, or included in the return shipment.).

Addressee

• Online store: www.fakedready.cz
• Company: Rasta Creations (B.Sc. Karolína Horáková)
• Registered office: náměstí TG Masaryka 11, Holice 534 01
• ID/TIN: 05850941
• E-mail address: eshop@rastacreations.cz
• Phone number: +420 739 203 159

Consumer:

My name and surname:

My address:

My phone and email:

Exercising the right from defective performance (complaint)

Good day,

on (*) I created an order in your store (*) (see order specifications below). However, the product I purchased has these defects (* the defect must be described in detail here). I request to handle the complaint in the following way: (* here the requested method of handling must be described in detail; for example - "since this is a removable defect, I request the repair of the product and within the legal period of 30 calendar days at the latest). At the same time, I am asking you to issue a written confirmation of the application of the complaint stating when I exercised the right, what is the content of the complaint together with my claim for repair/replacement, and then confirmation of the date and method of settlement of the complaint, including confirmation of the repair and its duration ( if it is a repair, not a replacement).

1. Order date (*) / date received (*)
2. Order Number:
3. Funds for the order, possibly also for delivery, were sent via (*)
   and will be returned in the following way (in the case of a transfer to an account, please send the account number) (*)
4. Name and surname of the consumer:
5. Consumer address:
6. E-mail:
7. Phone:

(*) Cross out those that do not apply or complete the data.

 

 

At (fill in the space here) , On (fill in the date here)

(signature)
________________________________________

        First and last name of the consumer

List of attachments:

1. Invoice for ordered goods No. (*)

General instructions for making a complaint

As a consumer, you are obliged to prove the purchase of an item by presenting a proof of purchase, or in another, sufficiently credible way .

As a consumer, you cannot assert rights from defects that you have caused yourself or that you knew about at the time of purchase. The same applies to defects for which we, as the seller and consumer, have agreed on a price reduction. We are also not responsible for normal wear and tear of the item.

The complaint must be made within the 24-month period at the latest. Complaints must be made without delay in order to prevent the spread of the defect and, as a result, rejection of the complaint. By promptly reporting a defect after it appears, you can ensure a problem-free handling of the claim.

The complaint is only processed when we inform you about it. If the statutory period expires, consider it a material breach of the contract and you can withdraw from the purchase contract.